Assuring IT value optimisation – Our Services help you to maximize the value from your IT investment and ensure you achieve sustainable business growth

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IT delivery performance and value challenge

Organisations often require that an independent Delivery Assurance Assessment is undertaken, and the findings and recommendations are  presented to the IT Steering Committee and the IT Audit Committee to provide assurance that the IT Delivery Cost is both industry and market-related. Your organisation would use this to maximize the value from its IT investment, as the enabler of sustainable business growth.

Delivery Assurance and IT Benchmarking

We help your organisation by undertaking a comprehensive “IT Delivery Assurance” and “IT Benchmarking” exercise of IT Service Delivery Cost and Performance against the South African Market. We build a benchmark model as a comparative baseline against similar organizations in South Africa. The key comparatives fall into 2 groups: IT Spend as a benchmark against Market Related IT Product and Service Costs, and IT Spend as a benchmark against Company Operating Expenses.


Our step-wise approach is listed below.

  • Hold a kick-off workshop
  • Assess the source data availability
  • Identify stakeholders and contributions
  • Agree the benchmark categories
  • Agreed the desired deliverable and outcomes
  • Gather financial data and performance data from budget 2014/2015
  • Identify service elements and service components for benchmarking
  • Review the Service definitions and Service Catalogues
  • Agree IT metrics and usage by capacity and utilization
  • Define the unit of measure for unit rates and rate cards
  • Map costs to relevant Service definitions and Service Catalogues
  • Understand the cost components and value drivers
  • Detail performance SLA’s and complexities
  • Identify benchmark comparatives
  • Assess and analyses costs against benchmark
  • Align benchmark IT costs
  • Present IT costs graphically in relation to top and bottom market quartiles
  • Present analysis of overall IT cost efficiency for Services in relation to market, and like for like Companies
  • Develop a cost allocation and apportionment model, cost recovery and charge out model
  • Review output and make recommendations
  • Document assumptions
  • Present a Final Report


The outputs from our comprehensive “IT Delivery Assurance” and “IT Benchmarking” exercise include:

  • Delivery Assurance / Benchmark evaluation by Service Element and by Service Component for Services Delivered by Vendor Technology
  • Delivery Assurance / Benchmark evaluation by Service Element and by Service Component for Services Delivered by Vendor IT
  • Delivery Assurance as a Total Organization IT Spend from Budget 2014/2015
  • Benchmark Measures and Metrics for Service Elements and Service Components as a per User, per Device, per Ticket
  • Benchmark Analysis as a Comparative in the market for Total IT Spend as a % of your organization’s Operational Expenses – specific measures as determined by your organization’s – for example, as a % of Group Turnover, % of Group Expenses
  • Delivery Assurance Comparative and Analysis per Service Component, per BU and per geography
  • Rate Card for Skills per Hour and Baseline Unit Rates per Service Component. Comment and Explanation on ‘in BU’ and ‘in Country’ Exceptions and Variations
  • Procurement Cost Analysis of Hardware Cost & Margins and the Industry / Market Comparative
  • Delivery Assurance / Benchmark Report and RAG Scorecard outlining Financial Benchmark, IT Overview and Total Cost of Ownership (TCO) Metrics
  • Executive Summary presentation highlighting Key Outcomes and Considerations together with narrative on current Outsource Trends in Service Delivery and IT Spend


Your organization will be able to:

  • Ensure that IT value drivers are clearly identified that can assist to raise IT service levels
  • Optimize the IT investment portfolio
  • Strengthen IT sourcing negotiation positions (aggregate demand)
  • Prevent over-deployment (cost efficiency)
  • Ensure that hardware and software architectural and licensing costs are optimal and simplified, where feasible
  • Lower the IT costs to raise operating margins